Refund policy
Returns and cancellations
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition in which they were received, never worn or unused, with tags attached and in their original packaging, or as otherwise stated in the return instructions. We may reduce the refund amount if the item has been used, damaged, or handled more than necessary. Refunds are only issued if the item is still in good condition.
You can request a return within 14 days after delivery of the last item in your order.
The cost of returning the item is the responsibility of the buyer. Original shipping costs are non-refundable.
You can request the cancellation or removal of items from your order until the item has been shipped.
How to start a return or cancellation
The acceptance of return or cancellation requests depends on the terms above and on your rights under applicable law.
Start your return or cancellation request by emailing us at support@hellhang.com with your order number.
If your return is approved, we will send you the instructions to complete it, including how and where to ship the package.
Items sent without first requesting a return will not be accepted.
Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as specified in the return terms above or on the product listing, on the website, or in the store at the time of purchase.
Contact us if you have questions about the return eligibility of a specific item.
Exchanges
Contact us for information about exchange options before returning the item.
Returns and cancellations in the European Union
If you are a consumer in the European Union and you buy goods online, you have the right to cancel your order within 14 days of the day you receive the goods, for any reason, unless an exemption applies.
After telling us that you want to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days of receiving your cancellation notice, but we may withhold the refund until we have received the goods or proof of shipment of the return.
For eligible cancellations, we will refund the product price and the standard delivery cost, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery above the cost of standard delivery. The direct cost of returning the goods is the responsibility of the buyer.
To request a return, follow the instructions in the section on how to start a return above. To request a cancellation, contact us.
Returns and cancellations in the United Kingdom
If you are a consumer in the United Kingdom and you buy goods online, you may have the right to cancel your order within 14 days of receiving the goods, unless an exemption applies.
After telling us that you want to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days of receiving the returned goods or proof of shipment of the goods.
For eligible cancellations, we will refund the product price and the standard delivery cost, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery above the cost of standard delivery. The direct cost of returning the goods is the responsibility of the buyer.
To request a return, follow the instructions in the section on how to start a return above. To request a cancellation, contact us.
Refunds
We will notify you after we have received and inspected your return, and let you know whether the refund has been approved. If it is, you will be refunded to your original payment method, unless otherwise stated. Refunds are issued to your original payment method within 30 days. Your bank or payment provider may need additional time to process and send the refund.
If you do not see the refund within a reasonable time after it has been approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if the goods are defective, not as described, not delivered within the required or agreed time, or otherwise not in conformity with applicable law.
Contact
To request a cancellation, start a return, ask about a return, inquire about an exchange, or report damaged items, contact us at support@hellhang.com or use the details in our contact information.