Shipping policy

Shipping Policy

Delivery time

Estimated delivery time is 10–16 business days from the date your order is placed. This estimate excludes the time we need to process and ship your order.

Shipping rates and destinations

Shipping rates and the countries we ship to are shown at checkout, before you complete your purchase.

Tracking

Once your order has shipped, we will send you an email with your tracking number so you can follow your package.

Delays

Delivery times are estimates and are not guaranteed. Delays can occur due to customs, weather, holidays or carrier issues. If your order has not arrived after 16 business days, please contact us at support@hellhang.com with your order number and we will look into it.

Address accuracy

Please make sure your shipping address is correct and complete when you place your order. Once an order has shipped, we cannot change the address. If a package is returned to us because of an incorrect or incomplete address, re-shipping costs are the responsibility of the buyer.

Order changes

You can request to change your address or cancel your order until it has shipped. Contact us as soon as possible.

Customs, duties and taxes

For international orders, your package may be subject to import duties, taxes or customs fees charged by your country. These charges are the responsibility of the buyer and are not included in the price or shipping cost.

Lost, damaged or incorrect packages

Please inspect your order as soon as you receive it. If your package is lost, damaged or contains the wrong item, contact us within 7 days of delivery (or of the expected delivery date, for a lost package) at support@hellhang.com with your order number and photos, and we will find a solution.

Contact

For any question about shipping, contact support@hellhang.com.

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